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FAQs2018-10-17T14:56:28+00:00

What people have been asking us before:

What is the expected delivery time of my order?2017-05-31T00:00:00+00:00

We are sending out the orders once a day from Monday to Friday. Depending on your location it will take approximately 1 to 30 days to reach you.

If I return my order, when do I get my money back?2017-05-31T00:00:00+00:00

We will return the price you paid for the returned products, within 14 days after we have received your return.

Can I send a special request?2017-05-31T00:00:00+00:00

Yes, of course. Send it to us on shop@henkschiffmacher-art.com and we will see if we can help you.

Can I return my order?2017-05-30T00:00:00+00:00

Yes, as laid down in Dutch law you can return your order within 14 days after you received the complete order. This only applies to unused products. You can use the original packaging to return your order. The shipment costs of the returned order have to be paid by you.

If you want to return your order, please drop us a mail at shop@henkschiffmacher-art.com or fill in our contact form. This way we know that we can aspect the return and repay your order after your returned order reaches us.

Do you have another question? Please let us know!

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